All pillars
3
Stakeholder Capital & Trust
How effectively does the organization create trust and learn from stakeholders?
Stakeholder Capital Maturity Score
0.00 / 5
Desired state
3.1
Employee Experience
Workforce profile
Diversity, inclusion, accessibility
Retention
Employee voice (ESAT, eNPS, pulse, townhalls)
Wellbeing (physical, mental, financial)
Learning, development & leadership
3.2
Customer Experience
Customer satisfaction (CSAT, NPS, retention)
Complaint management
Product responsibility
Customer trust
3.3
Community Relationships
CSR strategy & investments
Social impact / SROI
Social license to operate
3.4
Supplier Relationships
Supplier engagement
Supplier ESG assessments
Supplier development & satisfaction
3.5
Listening & Learning Systems
Listening mechanisms across stakeholders
Feedback quality & analysis
Action & close-the-loop communication